Messsaging within the EMR:
AKA "don't use the message jellybean" for messaging for clinical care.
All messages directly concerning patient care are most efficiently done within the patient’s chart through “Telephone Encounter”.The title “Telephone Encounter” is very confusing; Think --”Messaging “ not just telephone encounters. (It took me several months to figure this out).
From the patient “HUB”, select “new telephone encounter”. From this window you can do many things such as:
1) Document an actual telephone encounter with a consultant, or the patient or patient’s family member.
2) Send a message to staff to call the patient to make an appt, or ask staff to add a lab order, or to contact the patient to ask them to pick an order etc.
3) Send a message to another provider to coordinate care of a problem.
4) Document orders for a new prescriptions either to Nova Scripts , or print a new prescription for a patient to pick up. This is useful whenever a medication change is made outside of a patient visit. These messages should be addressed to Lilian unless she specifically tells you to mark it addressed because she’s already taken care of her part of the issue.
Mark the encounter as “Addressed” if no other action is needed; otherwise leave it “Open” and send it to the member of the staff whom you want to see it by clicking “okay”.
Other interoffice messages can be sent with the “M” jellybean at the top of the screen.
This will become more useful as we all get used to checking for these messages when we log into the EMR. Message sent this way will not be connected to a patient chart so it makes it awkward for patient care messages. Staff will not be seeing these except on days that they are at JSFC--so your regular email might work better for most kinds of messages now.
All messages directly concerning patient care are most efficiently done within the patient’s chart through “Telephone Encounter”.The title “Telephone Encounter” is very confusing; Think --”Messaging “ not just telephone encounters. (It took me several months to figure this out).
From the patient “HUB”, select “new telephone encounter”. From this window you can do many things such as:
1) Document an actual telephone encounter with a consultant, or the patient or patient’s family member.
2) Send a message to staff to call the patient to make an appt, or ask staff to add a lab order, or to contact the patient to ask them to pick an order etc.
3) Send a message to another provider to coordinate care of a problem.
4) Document orders for a new prescriptions either to Nova Scripts , or print a new prescription for a patient to pick up. This is useful whenever a medication change is made outside of a patient visit. These messages should be addressed to Lilian unless she specifically tells you to mark it addressed because she’s already taken care of her part of the issue.
Mark the encounter as “Addressed” if no other action is needed; otherwise leave it “Open” and send it to the member of the staff whom you want to see it by clicking “okay”.
Other interoffice messages can be sent with the “M” jellybean at the top of the screen.
This will become more useful as we all get used to checking for these messages when we log into the EMR. Message sent this way will not be connected to a patient chart so it makes it awkward for patient care messages. Staff will not be seeing these except on days that they are at JSFC--so your regular email might work better for most kinds of messages now.
As always--if you want someone to show you this feature--ask Margaret, Lilian or a provider colleague who is using this function.
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